24/7 Emergency Support Available: +254 718 468 438support@supreonix.com

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We guarantee a response within 15 minutes during business hours

Business Hours: Mon-Fri, 8:00 AM - 5:00 PM EAT

Supreonix - Technology Solutions & IT Services
+254 718 468 438
|
info@supreonix.com
|
Nairobi, Kenya
24/7 IT Support

IT Support & Maintenance

Reliable on-site and remote IT support to ensure smooth operations and uninterrupted system performance. Guaranteed response times and proactive maintenance.

15-Minute Response Guarantee
24/7/365 Support
99.9% Uptime SLA

Emergency Support Hotline

Immediate assistance for critical issues

+254 718 468 438
support@supreonix.com
+254 732 974 733

Comprehensive IT Support Services

End-to-end IT support solutions for businesses of all sizes

Response: 2-4 hours

On-Site Support

Professional on-site IT technicians to resolve hardware and network issues at your location.

Key Features:
  • Hardware Troubleshooting
  • Network Setup & Repair
  • Peripheral Installation
  • Server Maintenance
  • Emergency Response
  • Regular Checkups
Best for: Companies requiring physical presence and hands-on support
Response: 15 minutes

Remote Support

24/7 remote assistance for software, system, and network issues without the need for on-site visits.

Key Features:
  • Software Troubleshooting
  • System Optimization
  • Security Updates
  • Backup Management
  • Cloud Support
  • User Assistance
Best for: Companies with remote teams or needing instant support
Response: 30 minutes

Managed Services

Comprehensive IT management including monitoring, maintenance, and proactive support.

Key Features:
  • Proactive Monitoring
  • Patch Management
  • Performance Optimization
  • Security Management
  • Disaster Recovery
  • IT Strategy
Best for: Businesses wanting complete IT outsourcing
Response: 1 hour

Network Support

End-to-end network infrastructure support including design, implementation, and maintenance.

Key Features:
  • Network Design & Setup
  • Router/Switch Configuration
  • Wi-Fi Optimization
  • VPN Setup
  • Firewall Management
  • Bandwidth Monitoring
Best for: Companies with complex network infrastructure
Response: 30 minutes

Server Maintenance

Regular maintenance and optimization of server infrastructure to ensure maximum uptime.

Key Features:
  • Server Monitoring
  • Backup Management
  • Security Hardening
  • Performance Tuning
  • Disaster Recovery
  • Virtualization Support
Best for: Businesses relying on critical server infrastructure
Response: 15 minutes for critical issues

Security Support

Comprehensive security services including threat monitoring, vulnerability assessment, and incident response.

Key Features:
  • Threat Monitoring
  • Vulnerability Scanning
  • Incident Response
  • Security Audits
  • Compliance Support
  • Employee Training
Best for: Businesses needing enhanced security posture

Maintenance Plans

Choose the right support plan for your business needs

Basic Support

$199/month
  • Remote Support (Business Hours)
  • Basic Troubleshooting
  • Software Updates
  • Email Support
  • Monthly System Check
Response: 4 hours Uptime: 99%

Enterprise Support

$999/month
  • 24/7 On-Call Support
  • Dedicated Account Manager
  • Monthly On-Site Visits
  • Disaster Recovery
  • Security Monitoring
  • Strategic IT Planning
Response: 15 minutes Uptime: 99.9%

Custom Enterprise

Custom Quote
  • Tailored Support Package
  • Multiple Dedicated Engineers
  • SLA Guarantees
  • 24/7 NOC Support
  • Advanced Security
  • Compliance Support
Response: Custom SLA Uptime: 99.99%

Technologies We Support

Expert support for a wide range of technologies and platforms

Operating Systems
Windows Server Linux/Unix macOS Windows 10/11 Ubuntu CentOS
Networking
Cisco Juniper Fortinet Ubiquiti MikroTik HP/Aruba
Cloud Platforms
AWS Microsoft Azure Google Cloud IBM Cloud Oracle Cloud
Virtualization
VMware Hyper-V Proxmox KVM Docker Kubernetes
Backup Solutions
Veeam Acronis Commvault Backup Exec Cloud Backup
Security Tools
Firewalls Antivirus SIEM EDR VPN MFA

Our Support Process

A systematic approach to resolving your IT issues efficiently

1

Issue Reporting

Report your issue through phone, email, or our support portal. Our system automatically categorizes and prioritizes based on severity.

  • Emergency Hotline
  • Email Support
  • Support Portal
2

Triage & Assignment

Our support team immediately assesses the issue, determines priority, and assigns it to the appropriate specialist.

  • 15-minute initial response
  • Expert assignment
  • Priority classification
3

Resolution & Updates

Our specialists work on resolving the issue while providing regular updates on progress and estimated time to resolution.

  • Technical resolution
  • Regular updates
  • Time tracking
4

Verification & Closure

We verify that the issue is completely resolved, document the solution, and close the ticket with customer confirmation.

  • Issue verification
  • Documentation
  • Customer confirmation

Request IT Support

Fill out the form below and we'll respond within 15 minutes during business hours

15-minute response guarantee during business hours